Refund Policy

ReplyFlow is currently in self-hosted mode with no active paid subscription billing. This policy will apply once paid plans are introduced. For now, the service is provided as-is at no cost.

When paid subscriptions are enabled, the following refund policy will take effect:

Refunds may be issued at our discretion for:

• Billing errors or duplicate charges
• Service unavailability caused by ReplyFlow infrastructure failure (not Meta API outages)
• Technical issues preventing core automation features that we cannot resolve within 7 days of your support request

Non-refundable:

• Subscription fees for active service periods already rendered
• Changes in Meta/Instagram API policies that restrict functionality
• Instagram account suspensions, rate limits, or restrictions imposed by Meta
• User error, misuse, or violation of Terms of Service
• Partial months when you cancel mid-cycle (service remains active until period end)
• Downgrading from a higher plan to a lower plan (prorated credit may be offered)

You may cancel your subscription at any time through account settings. Cancellation takes effect at the end of the current billing cycle. You retain access to paid features until the subscription expires. No prorated refunds are issued for early cancellation.

Subscriptions renew automatically at the end of each billing cycle (monthly or annual) unless canceled. You will be charged using the payment method on file. Renewal notices may be sent prior to renewal. It is your responsibility to cancel before the renewal date if you do not wish to continue.

Approved refunds are processed within 7-10 business days to the original payment method. Processing time by your bank or payment provider may vary.

To request a refund, contact support through the dashboard with:

• Account email
• Transaction ID or billing date
• Reason for refund request

We will review your request and respond within 3 business days. Refunds are not guaranteed and are granted at our sole discretion based on the eligibility criteria above.

Repeated refund requests or patterns of abuse may result in account suspension or refund denial. ReplyFlow reserves the right to refuse future service to users who engage in refund fraud.

For billing or refund questions, contact support through your dashboard.